Announcing Unified Risk Reasoning, a revolutionary leap forward giving brokers, insurers and reinsurers a team of agents, grounded in their view of risk, to validate, refine and finalize risk information ahead of decisioning, exactly as a seasoned expert would.

Until now, automating risk workflows has been characterized as solving data collection. In reality it’s much more; it requires both data collection and an active reasoning process to review, choose, and finalize the ultimate fields on which a risk decision is made.

To action both new business submissions and claims, insurers must understand the context of the case, identify the data required, review contents of the submitted documents, locate the outstanding data from appropriate internal and external sources, then refine and finalize each field. This process consists of a complex series of steps, enacted on a large volume of data. Historically, risk automation workflows have prioritised solving for data collection, lacked integrated reasoning layers and resulted in a persisting need for manual workflows.

Insurance professionals don’t build confidence by looking at fields in isolation, they interrogate all of the references to a field using many different submission, internal and external sources. As they connect these fragments, a coherent profile of the risk begins to emerge. An ambiguous entry for one field becomes clear when it’s supported by three others.The final value for a field is often a composite which comes from reviewing a variety of candidates.

For example, when underwriting EPL risks, a key factor to consider is employee relations. There may be two conflicting candidates for a single employee count field; the proposal form may state ‘4,800 employees’, while the broker flags the mismatch in the email, reporting ‘heads up that the employee figure is incorrect in the form, the latest headcount is 5,300 employees’. Active reasoning factors both sources, and amends the field to state the updated number provided by the broker.

The Cytora Platform has become progressively more powerful, scalable and explainable enabling insurers to materialise proven benefits across multiple workflows and lines of business. Now, Unified Risk Reasoning applies the fully controllable reasoning layer to the entire risk, realizing the original vision of true risk workflow automation: reviewing all of the underlying sources, selecting the most appropriate value, underpinned fully explainable by Chain of Thought, enabling downstream decisioning to take place with full context on how fields have been digitized across multiple sources.

Introducing The Cytora Platform: Unified Risk Reasoning, a proactive reasoning layer that thinks and acts like a human.

To read the full announcement and find out more, use the link below.